Returns Policy

Changed your mind?

No problem. You can return your order within 30 days of receiving it. Items must be unused, in their original packaging, and include all parts. We do not offer exchanges.

Who pays for the return?

If it’s not faulty or we haven’t made a mistake, you’re responsible for the return postage and for making sure it reaches our warehouse. We strongly recommend using a tracked and insured delivery service and keeping your proof of postage until we confirm receipt.

Where do I send it?

All returns must go through our online returns process.

When will I get my refund?

Once your return arrives and passes inspection, we’ll process your refund within 14 days straight back to your original payment method. Processing times for your bank or card provider may vary.

Faulty or damaged items

If something’s not right – damaged, faulty, or not what you ordered – contact us immediately by email at [email protected]/us or by telephone 818.392.3827 and we’ll arrange a free return and get a replacement or refund sorted for you.
We stand behind the quality of our products, and they are covered by applicable US consumer protection laws and manufacturer warranties.

Non-returnable items (Change of Mind only)

We are unable to accept returns for change-of-mind on made-to-order/special items (including chandeliers, furniture, kitchens), jewellery, or body care products.
This does not affect your rights if the item is faulty or damaged.